• TenantVERIFY®
  • Email: contact@tenantverify.co.uk
  • London: 0208 144 2064
  • Manchester: 0161 298 4421

Data Protection


Landlords, Agents & Data Protection

What do I need to do about Data Protection?

At TenantVERIFY® we aim to comply fully with the requirements of the Data Protection Act, and so should you.

Landlords and Letting Agents are under a legal obligation to handle, store and dispose of personal consumer information sensibly and securely and to abide by the eight principles of the Data Protection Act 1998.

The Data Protection Act does not guarantee personal privacy at all costs. It aims to strike a balance between the rights of individuals and the sometimes competing interests of those with legitimate reasons for using personal information.

The Act applies to paper records as well as computer records.

Data Protection Checklist

This checklist should help you comply with the Data Protection Act.

If you can answer 'yes' to every question, this does not guarantee compliance, but it does indicate you are making every effort to do so:

  • Do I really need this information about an individual?
  • Do I know what I'm going to use it for?
  • Do the people whose information I hold know that I've got it, and are they likely to understand what it will be used for?
  • If I'm asked to pass on personal information, would the people about whom I hold information expect me to do this?
  • Am I satisfied the information is being held securely, whether it's on paper or on computer?
  • Is my website or on-line data base data secure?
  • Is access to personal information limited to those with a strict need to know?
  • Am I sure the personal information is accurate and up to date?
  • Do I delete or destroy personal information as soon as I have no more need for it?
  • Do I dispose of personal information securely?
  • Do I have a Data Protection Policy and have I trained staff in their duties and responsibilities under the Act, and are they putting them into practice?
  • Do I need to notify the Information Commissioner and if so is my notification up to date?
Safe Disposal of Personal Information

Landlords and letting agents must take reasonable measures for proper disposal of personal information included in credit reports, tenancy applications and tenancy agreements, based on the sensitivity of the information.

Disposal practices that are reasonable and appropriate to prevent unauthorised access or use of sensitive information might include:

  • Destroying or erasing electronic files so that the consumer information cannot be read or be reconstructed. When disposing of old computers, you should destroy their hard drives.
  • Shredding or burning paper documents so that consumer information cannot be read or reconstructed.
  • Hiring a certified contractor specialising in document destruction, after performing due diligence on the company's operations and security policies.
Landlord, Letting Agents and Data Protection – the Eight Principles

Landlords and Letting Agents are under a legal obligation to abide by the eight principles of the Data Protection Act.

Schedule 1 to the Data Protection Act lists the data protection principles as follows:

  1. Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless:
    • at least one of the conditions in Schedule 2 is met, and
    • in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.
  2. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
  4. Personal data shall be accurate and, where necessary, kept up to date.
  5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  6. Personal data shall be processed in accordance with the rights of data subjects under this Act.
  7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Data Sharing - Permission from Applicants

Landlords and letting agents must ensure that all Applicants have given permission for Credit Checks and Referencing to be carried out on them, and that their personal data may be shared among relevant third parties. This means that this information can be shared between Landlord and Agent, including the results of Credit Checks. This is achieved by having them sign an Application form which includes a statement to this effect. See our Tenancy Application Forms

More Information at the Information Commissioner's Web site: www.ico.org.uk